DELAYS IN HEALTHCARE
Cambrideshire and Peterborough CCG hit NHS cancer waiting time targets, figure shows (Peterborough Telegraph: 18 April 2018)
Large hospital trust cancelled 'significant number' of cancer operations (HSJ: 8 March 2018)
University Hospitals of Leicester Trust has admitted a “significant number” of cancer operations were cancelled in early January due to winter pressure.
According to the trust’s March board report, a “particular concern” of chief executive John Adler was the cancellation of cancer surgery.
The report said this was caused “primarily” by a high number of emergency cases requiring intensive therapy unit or high dependency unit care, but also by “general pressure on beds”....read more
NHS trusts cancelled hundreds of cancer procedures over winter (The Guardian: 3 April 2018)
Hundreds of cancer operations were cancelled by English NHS trusts during winter, prompting a warning that delays to procedures could affect a patient’s chance of survival.
A poll of 81 acute NHS trusts by the Health Service Journal (HSJ) found more than half were forced to cancel at least one operation between December and February, with 530 scrapped in total.
Macmillan Cancer Support said the delays to some procedures could have affected the survival chances of patients.
Hospitals across England were instructed to delay pre-planned operations and routine outpatient appointments throughout January due to severe winter pressures. At the time, NHS England said cancer operations and time-critical procedures were exempt and should go ahead as planned.
However, the HSJ survey found 43 trusts cancelled operations, including some diagnostic procedures such as biopsies....read more
A 'staggering increase' in cancelled operations (The Independent, 25 February 2018)
Patients are facing delays to life-saving treatment amid warnings over a “staggering increase” in cancellations of urgent surgery.
Nearly 1,000 urgent operations have been cut so far this winter for patients with life-threatening illnesses due to pressures on hospital resources, such as beds or staff, according to new analysis of NHS figures.
The total represents a 40 per cent increase in cancellations since 2013-14, when 707 operations were cut, and a surge of 31 per cent since 2010-11 when there were 755 cancellations. ...read more
NHS cancels surgery for many due to winter crisis (The Guardian, 21 Decemeber 2018)
Tens of thousands of patients are having their surgery cancelled and hospitals will set up makeshift wards in a dramatic escalation of the NHS’s efforts to avoid the service going into meltdown this winter.
In an unprecedented edict, NHS England has told hospitals to delay operations such as cataract removals and hip and knee replacements until mid-January. The only exceptions to the new policy are cancer operations and also what the NHS called “time-critical procedures” where the surgery has to go ahead to avoid the patient’s condition deteriorating further.
The move, which reflects growing anxiety among NHS bosses about how difficult this winter may prove, is intended to help hospitals cope with an impending influx of patients being admitted as emergencies due to the colder weather...read more
Thousands of NHS patients enduring long ambulance waits, figures show (Sky News: 7 December 2017)
Thousands of patients endured long ambulance waits and almost 95% of hospital beds were occupied in the first week of the NHS winter, according to new figures.
The first winter pressure situation report published by NHS England also revealed that 11 accident and emergency departments were forced to divert patients away in the seven days to Sunday 3 December.
NHS leaders and opposition politicians said the figures show NHS services are under extreme pressure even before demand is expected to peak over the coming months.
The figures show that, on average, 10,184 patients every day waited for between 30 and 60 minutes in an ambulance before they were seen in hospital, with a daily average of 1,844 waiting more than an hour. ...read more
NHS cash squeeze forces hospitals to postpone non-urgent operations (The Guardian: 16 November 2017)
The NHS is under fire for forcing patients who need surgery to wait at least three months before they can have an operation in order to save money.
NHS clinical commissioning groups (CCGs) in Lincolnshire have provoked sustained criticism after deciding to introduce minimum waiting times for non-urgent surgery including cataract operations and joint replacements.
They have adopted the policy as a result of the NHS-wide cash squeeze and also because they insist that some patients’ condition clears up while they wait....read more
40% of NHS patients wait more than six months for treatment. (National Health Executive: 9 November 2017)
The number of patients waiting longer than six months for treatment has increased by 40%, NHS figures have shown today.
Analysis of the figures by the Royal College of Surgeons found that 40% more patients waited more than six months, and 59% more patients were waiting at least nine months for surgery in September 2017 compared to the same period last year.
It also found an increase of 5% in patients waiting for longer than six months compared to August 2017.
This rise in waiting times comes as winter approaches, adding extra pressure to the NHS.
Professor Derek Anderson, president of the Royal College of Surgeons, said: “With 40% more patients waiting over six months for treatment than this time last year, it is clear that the NHS is under mounting pressure. Waiting several months for treatment could have a serious impact on a patient’s quality of life and the effectiveness of their eventual surgery.”...See more
Children waiting up to 18 months for mental health treatment – CQC (The Guardian: 20 October 2017)
Children with mental health problems are waiting up to 18 months to be treated, a government-ordered report will reveal next week, in an indictment of the poor care many receive.
A Care Quality Commission report into child and adolescent mental health services (Camhs) will warn that long delays for treatment are damaging the health of young people with anxiety, depression and other conditions.
The NHS watchdog will conclude that when under-18s in England do get help from the NHS, it is “caring”. However, it will voice alarm that so many of them encounter much difficulty once they are referred by their GP or a teacher at their school.
Experts at the CQC who have drawn up the report, due to be published next Friday, were surprised to find that accessing care took so long and delays occurred in so many parts of England. Children can wait months after referral before their initial assessment and then further months before they start treatment.
Long delays are leading to some children starting to self-harm or fall out of education, couples breaking up and parents having to stop working so they can look after their child, the charity Young Minds said. Statistics show that one in five children referred for treatment in England cannot be seen by overstretched child and adolescent mental health services, and some families end up seeking private care....read more
NHS waiting times: hospital bosses fear 'a return to 1999' (The Guardian: 19 October 2017)
Hospital bosses have taken the unusual step of publicly drawing attention to the NHS’s declining ability to treat patients quickly enough, with one comparing lengthening waits for care to the huge delays last seen in 1999.
Four NHS trust chief executives in England have posted comments on Twitter since Tuesday lamenting the challenges the service is facing while it struggles with a tight budget and mounting staffing problems.
Their interventions reflect acute anxiety within the highest levels of the NHS that patients are being let down and that it could collapse if there is another winter crisis....read more
NHS patients going blind and missing cancer treatments due to hospital failings, report finds (The Independent, 4 October 2017)
Patients in Cornwall died after waiting too long for heart treatment, while others were left to go blind, according to a damning report.
Inspectors from the Care Quality Commission (CQC) found patients waiting too long for treatment and suffering harm as a result, operations being cancelled, including for cancer, patients with sepsis not receiving antibiotics in time and a sewage problem in a bathroom not being dealt with for more than three years.
The CQC has recommended that the Royal Cornwall Hospitals NHS Trust be placed in special measures after they found services were failing across several departments, including surgery, maternity and cardiology.
In cardiology, from December 2016 to June 2017, 554 patients suffered delays while waiting for appointments, the CQC inspection report said.
Inspectors added: “We were informed of two patients who had died of cardiac related causes while delayed on the waiting list.
“While it is not possible to say the deaths were directly linked to the delay, the trust reported it was highly likely.” ...read more
Richards: NHS must protect waiting times and access to treatment (HSJ: 25 July 2017)
The NHS must protect waiting times for planned treatment and maintain access to evidence based care despite ongoing austerity, the outgoing chief inspector of hospitals has insisted.
Sir Mike Richards, one of the UK’s top medical leaders who has worked at the top level for more than a decade, is retiring at the end of this week.
He told HSJ in an exit interview: ”I would never support restricting access to evidence based care.”
Asked about concerns of national clinical leaders that clinical commissioning groups have introduced some restrictions on elective operations which they believe are not clinically justified, he said: “There are some patients who in the past may have had knee replacements who weren’t… likely to benefit from it, but where there is evidence for it I certainly want us to be able to deliver those treatments.”
He also warned that – with elective waiting lists and times growing – very long waits “mustn’t be allowed to happen again”.
Sir Mike added: “It is worth remembering about the 18 weeks, those that have been around long enough will remember, that why did they choose 18 weeks? Because it used to be 18 months, it is as simple as that. People used to wait 18 months for cardiac surgery.”
NHS England said in March that planned care was not one of the top priorities for the next two years, and that18 week elective waiting time target was, therefore, unlikely to be met.... read more
Thousands of mental health patients spend years on secure wards (20 July 2017)
Thousands of mental health patients are being kept in secure wards for years at a time when they should be being rehabilitated and preparing to leave hospital, a NHS watchdog has revealed.
The Care Quality Commission (CQC) criticised both NHS and for-profit mental health providers for forcing such a large number of patients to endure what it called “outdated and sometimes institutionalised care”, often miles from home. The practice leaves already vulnerable patients feeling isolated and less likely to recover, the CQC warned.
More than 3,500 patients in 248 mental health wards are kept locked-in. In 2015-16 some stayed for 45 days, but others had been there for up to 1,744 days – four and a half years – the care regulator found.
“More than 50 years after the movement to close asylums and large institutions, we were concerned to find examples of outdated and sometimes institutionalised care,” said Paul Lelliott, the CQC’s deputy chief inspector of hospitals.
“We are particularly concerned about the high number of people in ‘locked rehabilitation wards’. These wards are often situated a long way from the patient’s home, meaning people are isolated from their friends and families. In the 21st century, a hospital should never be considered ‘home’ for people with a mental health condition.” ... read more
NHS hospital waiting lists to rise above five million in two years, leak suggests (The Independent: 4 May 2017)
Head of NHS England says longer waiting times are a 'trade off' for improved care elsewhere
The number of NHS patients waiting for hospital treatment could soar to more than five million in just two years' time, a leaked document has revealed.
If no action is taken, twice as many people will be forced to wait more than 18 weeks for non-emergency surgery such as hip replacements and cataract operations by 2019, according to projections made by health service regulator NHS Improvement.
Total waiting list numbers are expected to rise by nearly 50 per cent from 3.7 million to 5.5 million, based on current trends – resulting in delays that surgeons have warned may result in death or serious disability...read more
Hospital waiting lists 'will rise above 5 million' as targets slide (The Guardian: 3 May 2017)
Relaxation of 18-week target could mean twice as many people waiting longer for non-essential operations, leaked document reveals.
The number of people in England forced to wait more than 18 weeks for a non-urgent operation could more than double as a result of the NHS’s decision to relax the obligation on hospitals to treat 92% of them in that time, a leaked document has revealed.
The possibility of the backlog rising from 370,000 in February this year to around 800,000 by March 2019 is one of several scenarios sketched out in a presentation to hospital bosses by NHS Improvement, the service’s financial regulator.
Graphs in the document, obtained by the Health Service Journal, indicate that the proportion of patients being seen within 18 weeks could fall from the current 90% to about 85% and the total number of people waiting for planned hospital care for procedures such as hip and knee replacements and cataract removals rise sharply from just less than 4 million to almost 5.5 million. A “sustainable” waiting-list should have no more than 3 million people on it, it says...read more
Revealed: 100,000 wait more than two weeks to see cancer specialist (The Guardian: 18 April 2017)
More than 100,000 patients a year are “having their worst fears dragged out” by having to wait longer than the stated maximum of two weeks to see a cancer specialist to find out if they have the disease, new NHS figures obtained by the Guardian reveal.
A total of 102,697 people in England did not get to see a consultant within 14 days of being urgently referred by their GP last year – a key patient right in the NHS constitution. Some 25,153 people had to wait more than the official target of 62 days to start their treatment.
Macmillan Cancer Support said growing delays to see a specialist, have a diagnostic test and start treatment meant that “thousands of people are being left in an appalling state of limbo”. The Royal College of Radiologists said it feared that long waits beyond the supposed maximums may also reduce patients’ chances of survival and risk some cancers becoming untreatable.
The findings are contained in an analysis of cancer waiting times performance in 2016 undertaken by the House of Commons Library at the request of the shadow health secretary, John Ashworth. “These statistics should be a badge of shame for Theresa May. It’s a national disgrace that this Tory government’s sustained failure to properly fund cancer services has left thousands of patients waiting longer than expected for treatment they urgently need,” he said.
Dr Nicola Strickland, the president of the Royal College of Radiologists, said: “Any delay in diagnosis or time to start therapy risks a growth in the cancer, potentially making it incurable. These delays increase the anxiety experienced by patients and their relatives at this difficult time.”
Diagnostic services’ difficulty in meeting demand means that 230,000 patients a year are also waiting more than a month for the results of X-rays and CT and MRI scans, she said. NHS cancer services are hobbled by chronic shortages of radiologists and clinical oncologists, she said...Read more
Dying patients waiting hours for pain relief in NHS funding shortfall (The Guardian: 14 March 2017)
Dying patients are waiting up to eight hours to receive pain relief because of cuts to district nursing services during the NHS’s unprecedented budget squeeze, a new report has revealed.
Severe financial pressures on the NHS are leading to longer waits for treatment and a short-sighted and growing rationing of care that is storing up problems for the future, according to a study by the King’s Fund health thinktank.
The report quotes one unnamed manager of a hospice saying: “The district nurses working at night are not able to give effective response times; you can wait up to eight hours … for patients experiencing pain and discomfort in the last two to three days of their life, it has a massive impact. It’s a frightening time for patients.”
The King’s Fund research has found that district nursing and sexual health services are among the areas of care most affected by six years of the NHS in England receiving annual budget increases of 1.2%, far less than its historic average of 3.7% rises.
It highlights how the diminishing number of district nurses are struggling to give patients prompt high-quality care because they are increasingly overworked.
The need to balance budgets and the smaller numbers of district nurses are prompting some NHS bodies to restrict their eligibility criteria for patients seeking help, refusing it for those with serious mobility problems unless they are completely housebound.
“We heard some examples of providers attempting to limit access. This was mainly through tightening referral criteria, particularly in relation to patients being ‘housebound’. Increasingly, if patients are able to visit their general practice (even if doing so is challenging), they will not be eligible to receive care from district nurses,” the report states....read more
Number of patients missing two-month cancer treatment target window doubles amid warnings A&E crisis is sucking away resources (The Telegraph: 8 March 2017)
The number of NHS cancer patients waiting longer than the crucial two-month target window has nearly doubled in the last five years, a new report reveals. Macmillan Cancer support have warned that patients are dying because overrun A&E departments are draining the hospital resources needed to give them the prompt treatment they need.
One in six people diagnosed with the disease began treatment after the aimed-for 62 days in 2016, according to the charity, making it the third consecutive year in which the health service failed to keep pace with rising demand.
NHS England’s Cancer Strategy is supposed to ensure fast access to treatment, however priority for appointments for blood tests and other checks needed before surgery, chemotherapy or radiotherapy is increasingly being given to A&E patients...Read More
Jeremy Hunt urged to intervene after NHS bar stem cell funding for cancer patients (The Mirror: 20 February 2017)
Jeremy Hunt has been urged to intervene on behalf of cancer patients “abandoned” by the NHS in a row over a potentially life-saving treatment it will not fund.
Cancer charity Anthony Nolan wants the Health Secretary to “take action” over a decision barring the health service from funding a second stem cell transplant for patients who have relapsed after an initial transfusion.
Last year NHS England said in a statement on its website that the second treatment was too expensive with a low clinical benefit, meaning it compared poorly with other drugs and treatments.
Polling commissioned by Anthony Nolan and released on Monday as part of its campaign for the second transplants shows two thirds of people believe the NHS should provide the treatment for relapsed patients.
Henny Braund, the charity’s chief executive, said: “It is unacceptable that, despite evidence showing a second transplant is a cure for one in three people, patients are being abandoned against the recommendation, and best efforts, of their doctors...Read More
Retired nurse died after waiting 10 hours for hospital bed following kitchen fall (The Mirror: 17 February 2017)
A retired nurse died after she waited 10 hours for a hospital bed, an inquest has heard. Margaret Waters, 72, fell in her kitchen and was taken to hospital where she was seen by a doctor. But there was a long delay before she was taken to a ward because of ‘pressure on beds’.
Margaret died 12 days later of a chest infection, caused by impaired mobility as a result of the fall.
During the inquest A&E matron Denise Fraser said the pensioner had been in A&E ‘far longer than ideal’ but within the 12-hour maximum target.
She added: “Due to the pressure on beds over the whole of our winter, we were not immediately able to get her on to a medical ward but she had repeated observation tests.”...Read More
Four in ten patients suffering 'mini-strokes' do not get treatment in time (The Telegraph: 4 December 2016)
Thousands of patients are being put at risk of major strokes because the NHS is failing to give them critical surgery in time, a national audit reveals.
Research by the Royal College of Surgeons shows that more than four in 10 patients who suffer from a “mini-stroke” are not being given vital treatment within the two weeks recommended.
At some trusts, those in need of urgent surgery are being forced to wait an average of almost two months, the study shows.
Charities last night said the variations across the country were “alarming” and fuelling up to 10,000 needless strokes annually.
Every year around 50,000 people in the UK suffer from a transient ischaemic attack (TIA). ...Read More
Ambulance A&E wait times double in Yorkshire (BBC News: 30 November 2016)
The length of time ambulance crews spend waiting to hand over patients at hospital accident and emergency units in Yorkshire has doubled in a year.
Yorkshire Ambulance Service (YAS) figures show medics spent 32,000 hours waiting at A&E departments in 2015-16 compared with 16,000 in 2014-15.
YAS said waiting time "was one of the most significant issues" it faced.
A shortage of available hospital beds has been given as one of the problems causing knock-on delays at A&E. ...Read More
Over 130,000 patients a year are not receiving vital NHS cancer care on time (The Guardian: 7 November 2016)
More than 130,000 patients a year are not receiving vital NHS cancer care on time because hospitals are struggling to look after the growing number of people suspected of having the disease.
Doctors are warning that a widespread and growing failure to meet waiting time targets was causing huge anxiety for patients affected and may even be harming their chances of survival.
A total of 132,138 patients in England last year did not see a cancer specialist within the required 14 days or start treatment such as surgery or radiotherapy within the supposed maximum 31 after diagnosis, or 62 days after initial consultation and tests, according to an analysis of NHS-wide performance data conducted by Cancer Research UK.
Delays in some hospitals were so severe that more than 6,000 patients who should have had their first treatment within 62 days of being urgently referred by their GP last year were forced to wait for 104 days or more, the figures collected by hospitals show. ...Read More
Private companies see profits double while NHS waiting lists increase (Pulse: 27 October 2016)
A major Pulse investigation has revealed that private companies are boosting their profits by up to 100% as the health service struggles to cope.
An analysis of company reports and statements from all the major private hospital chains that make their figures available shows all have boosted their revenues this year.
They say they are gaining from the plight of the NHS, with patients more likely to pay for their care to avoid lengthening NHS waiting lists, which have led to 3.7 million NHS patients wait for treatment – the most since December 2007.
The investigation – the most comprehensive since the introduction of the Health and Social Care in 2012 – also shows that local commissioners are paying hundreds of millions to private hospitals and that hospitals have also boosted their income from private work. ..Read More.
RNIB report: Patients in England face 15-month wait for cataract surgery (The Guardian: 21 September 2016)
Patients in England are having to wait up to 15 months to have cataracts removed from their eyes amid increasing rationing linked to the NHS’s deepening financial woes, a new report has revealed.
People in the north London borough of Enfield face the longest wait – 467 days – between being referred for cataract surgery and actually having it, according to research by the charity RNIB published on Wednesday.
That is more than double the longest delay – 222 days – the RNIB found when it first examined waiting times for the procedure in England in 2013. That occured in Heywood, Middleton and Rochdale in greater Manchester
Other areas with notably long waits include those covered by the GP-led NHS clinical commissioning group (CCG) in Swindon (180 days), Havering in Essex (176 days) and Southampton (174 days).
Long delays caused by the NHS’s drive for “efficiency savings” are causing misery for the mainly elderly patients troubled with cataracts, the RNIB claimed....read more
NHS finance chiefs warn of poorer care and longer waiting times (The Guardian: 5 July 2016)
NHS finance managers warn today that patients are set to experience poorer care, longer waiting times for treatment and greater rationing.
A grim outlook for the NHS’s finances is also likely to see many hospitals fail to make savings that ministers have said are vital and put plans for the service to reform how it operates in serious doubt. More than one in five (22%) of over 200 NHS finance directors in hospitals and GP-led clinical commissioning groups (CCGs) across England surveyed by the Healthcare Financial Management Association (HFMA) believe that quality of care will worsen during 2016-17. That 22% is a sharp increase on the 9% who voiced that fear as recently as last November.
Even more finance directors – one in three – fear that care will deteriorate in 2017-18 as a direct result of the NHS’s unprecedented financial struggles.
“Fears around the impact the current financial turmoil in the NHS could have on quality are a real cause for concern and we may start to see more of these predictions come true in the year ahead,” said Paul Briddock, the director of policy at the HFMA, which represents NHS finance managers.
“Respondents from both sectors felt waiting times (76%), access to services (69%) and the range of services offered (61%) were the most vulnerable” due to the financial squeeze, according to the HFMA’s latest biannual “NHS financial temperature check” report.
The HFMA’s findings raise questions about the likelihood of NHS trusts in England keeping their overspend for 2016-17 to the £250m they have been told to adhere to and the service getting its finances back into the black after providers of care ran up a deficit of £2.45bn last year....read more
Teaching hospital discovers dozens of year-plus waiters (HSJ: 17 June 2016)
Imperial College Healthcare Trust has declared 47 patients who have waited more than a year for elective treatment, latest board papers reveal.
The teaching hospital said that at the end of March it had 47 patients who had waited over a year – some it already knew about but “the majority” were discovered after a review of records.
A report to the most recent board meeting said: “A minority of these 47 patients are patients whom we had been reviewing regularly, but whose treatment took longer than it should have done because of capacity problems and in some cases also because patients had chosen to postpone appointments or operations.
“However, the majority of the 47 patients waiting over 52 weeks are patients whom we had not been tracking consistently. This is because we had applied referral to treatment rules incorrectly at an earlier stage of the patient’s treatment pathway.”....read more
Cancer wait performance declines significantly in London (HSJ: 6 April 2016)
The latest cancer data shows a significant decline in waiting times performance for north London boroughs.
The five clinical commissioning groups showing the steepest declines in performance on the 62 day referral to treatment time target over the past four years all sit within the UCLPartners catchment area covering north central and north east London.
The target is for 85 per cent of patients to receive their first definitive treatment within 62 days. Falls of 10 percentage points or more between quarter three 2012-13 and quarter three 2015-16 were seen at Enfield, Haringey, Camden, Barnet and Havering clinical commissioning groups in this period.
In quarter three of 2013-14 all of these except Enfield were hitting the 85 per cent target, now none of them are.
South east London CCGs saw the second steepest decline in performance....read more
Hundreds more hidden patients waiting 52 weeks for treatment (HSJ: 17 March 2016)
At least 378 more patients than previously thought have been waiting a year or more for planned treatment, HSJ has uncovered. The most recent official NHS England data, for January, shows 722 patients in England waiting 52 weeks or more for treatment. However, this does not cover waiting lists at nine hospital trusts which have been allowed to stop reporting data.
HSJ revealed earlier this month that 1,015 patients were waiting more than a year for treatment at Barking, Havering and Redbridge University Hospitals Trust at the end of January.
We have now established that, across six of the other non-reporting trusts, there were a further 378 patients in this category...read more
NHS records worst ever performance figures (The Guardian: 10 March 2016)
The NHS recorded its worst ever performance in the first month of the year as services struggled to cope with unprecedented demand for A&E care, hospital beds and ambulances.
Hundreds of thousands of patients were forced to wait longer than they should for time-critical care as the NHS missed almost all its key waiting time targets.
The latest monthly performance data, released on Thursday by NHS England, shows that hospitals buckled badly during January, partly because the traditional “winter pressures” arrived later than usual.
A total of 212,136 patients waited more than the maximum four hours to be admitted, transferred or discharged from hospital A&E units – the highest number ever. Hospitals only treated 83% of A&E patients within four hours, way below the 95% standard they are meant to achieve...read more
'I didn't matter': the long wait for mental health treatment (The Guardian: 25 January 2016)
I’ve always been a worrier, back into my teens,” said Helen Convery, 43, a radiographer from Epsom who has seen the best and the worst of the NHS’s Improving Access to Psychological Therapies (IAPT) programme.
Her most recent mental health problems emerged, as in so many cases, when she was engulfed by a pile-up of problems in her life. Last summer, her husband’s illness had returned, her father was diagnosed with terminal cancer and she herself had been diagnosed with health problems.
“All three things happened in the space of a couple of months,” she said. “I had a breakdown.” The crunch point came when she could not cope with the routine chore of washing clothes any more.
Her first brush with depression had been in 2006, before IAPT existed. But then in 2012 an illness her husband suffered and relationship issues caused her serious anxiety. She was tearful, tired and kept cancelling social engagements at the last minute. Her GP put her on antidepressants and warned her there would be a long wait for the IAPT consultation that was supposed to give her access to talking therapies on the NHS.
“I didn’t hear anything for three months,” she said. “I thought I had fallen through the system.”..read more