Contract failures


Failed contracts reveal cracks in the NHS market model
Health care is understood by most people to be a social good rather than a source of profit. Various changes resulting from a series of health bills (eg 1989/ 2012) have led to healthcare being treated as a commodity - something to be bought and sold ('purchased' and 'provided'). The Health and Social Care Act passed in 2012 has resulted in thousands of NHS contracts being put out to tender. Hundreds of contracts are now advertised and awarded each year. Our research has found that over 60% are won by non-NHS bodies.

The cost of this healthcare market is difficult to calculate and estimates vary widely at between £10 billion and £4.5 billion per year. Part of this expense results from a growing list of contracts that have collapsed, or have been terminated prematurely.

The growing list of contract failures spans all areas of healthcare from acute hospital care, through community care and the ambulance service to primary care and back-office functions of the NHS. And the list of failures is growing as more and more companies realise that the chronic underfunding of the NHS means that little or no profit can be made out of these contracts.

In primary care, the government's enthusiasm for private company involvement led to encouraging groups of GPs to band together to set up their own private limited companies to run large groups of surgeries all in the name of efficiency. 2016 saw two of these federations collapse and go bankrupt - Danum Medical Services in Doncaster and surrounds and Horizon Health Choices Ltd in Bedfordshire. The common thread to the failure of these enterprises was not enough money is available to fund high quality services. In other cases, such as The Practice and Greenbrook Healthcare, private companies have abandoned contracts finding it impossible to make a profit.

Here is a round-up of some of the most high profile contract failures in the last few years.

Ambulance Services

Thames ambulance to be stripped of its North Lincolnshire contract.
Thames Ambulance Service Ltd (TASL) started its contract with North Lincolnshire in 2016 for non-urgent patient transport. Problems in the service soon surfaced, but despite working with the CCG and recommendations from the Care Quality Commision (CQC), the company failed to improve. As a result, in March 2018 the CCG served notice on the company. 

An inspection by the CQC in October 2017, led to a damning report in February 2018, which can be found on the CQC website. The CQC uncovered a range of failings including one day when 13 patients were left waiting at hospital for transport. Patients were also left waiting in the cold for transport and missing appointments because the service couldn’t be provided adequately enough to get patients there on time.

One of TASL staff members described their employer as “inept” and “disorganised”. The state of the service's vehicles was also highlighted by the CQC inspectors, with one vehicle 5,000 miles past its service due date and no hot water being available to clean them properly, inspectors found.


Coperforma and the Sussex non-emergency transport contract
One of the most controversial contract failures in recent times has been the Coperforma contract in Sussex for non-emergency patient transport. This four year contract worth £63.5 million was awarded in 2015 by seven CCGs, led by the High Weald Lewes Havens CCG. Coperforma replaced the NHS’s South East Coast ambulance service (SECamb) on 1 April 2016; it was then just a matter of days, before problems with the contract hit the headlines. By mid-April local and national press were reporting on a service in chaos, with crews not turning up to pick up patients leading to missed appointments and patients languishing for hours in hospitals awaiting transport home. Patients included those with kidney failure with appointments for dialysis and cancer patients attending chemotherapy sessions. The GMB union representing the ambulance crews said it was an “absolute shambles”. There then began calls to strip Coperforma of its contract.

In mid-April the CCGs that awarded the contract launched an investigation. In June, these Sussex CCGs produced a report criticising Coperforma for “unacceptable levels of performance”, noting patients having problems contacting the service and being collected late or not at all.

Despite this report and continued complaints, Coperforma’s service failed to improve and cracks started to show in the way the contract work was organised through sub-contractors.

Under the contract, Coperforma acted as an intermediary sub-contracting out the ambulance work to private ambulance companies. Many of the staff working for the sub-contractors had transferred from SECamb after this organisation lost the contract.  However, by August it was evident that there were issues of payment to sub-contractors. VM Langfords was the first sub-contractor to go bust in June 2016, followed in September 2016 by Docklands Medical Services.

BBC South East from four of the sub-contractors claimed the problems had reached "critical levels". The email was highly critical of Coperforma's management, its staff, its operating system, and warned that the company was struggling financially. The email said Coperforma was withholding and refusing to pay invoices, with the three main providers owed more than £1.2 million. The email warned NHS managers "to act now before the service collapses."

In October a third sub-contractor, Thames Ambulance, reported financial difficulties. The sub-contractors all blamed Coperforma, saying they are owed millions in unpaid invoices by the company. The lack of payment to sub-contractors meant that many of the ambulance crew members had not been paid and were owed thousands in back pay.

Finally in October 2016, Coperforma were forced to give up the contract. Despite promising to transfer money to pay the ambulance crews, High Weald Lewes Havens CCG had to step in and provide the money for the back pay. In November 2016 the CCGs announced a managed transition to the NHS’s South Central Ambulance Foundation Trust beginning immediately and with a final takeover in April 2017.

In December 2016, a report by Brighton & Hove’s Healthwatch based on the experience of dialysis patients listed a litany of failures by Coperforma, including anxiety and stress due to failures of the service, transport failing to turn up and drivers who did not know the area and were inappropriately trained and equipped. In early November it was revealed that the Care Quality Commission had served six improvement notices on the company.

The CQC report showed significant concerns about Coperforma’s oversight of its subcontractors. Areas needing improvement included the timeliness of services, registering a manager with the CQC, and vehicles and equipment being appropriate for safe transport of patients, including those in wheelchairs.


Private Ambulance Service - Bedfordshire and Hertfordshire
In late September 2017, the private ambulance company, Private Ambulance Service contracted to run non-emergency patient transport from hospitals in Bedfordshire and Hertfordshire went into administration, with trading ceasing 9 October 2017. The business, which 126 vehicles and employed 300 people, took over the contract in April 2017. Problems had been reported with the service, including a report in the Herts Advertiser in July 2017 about Herts Valleys CCG issuing an apology after ongoing problems with the performance of the company, including leaving vulnerable patients stuck in their homes or in hospital for hours waiting for transport.


Arriva and North West Ambulances

In September 2015 the transport company Arriva was found to have wrongly claimed £1.5 million in bonuses on the contract to run non-emergency transport for NHS patients in Manchester. Arriva wrongly reported its performance in order to gain the bonus payments. Arriva was awarded the contract in 2013 after saying it could run the contract cheaper than the North West Ambulance service. In 2014 Arriva received 600 complaints about the service with 80% partially or wholly upheld. Arriva has paid back the bonuses and apologised.


Back-Office Functions

Capita and the Primary Care Support Services contract
Capita took over the coordination of primary care support services in September 2015. The contract with NHS England was designed to save £40 million per year by bringing together a previously fragmented service to a single national provider for Primary Care Support England (PCSE). Capita's bid hinged on making a £21 million per year saving. The contract is worth £330 million over seven years. Capita immediately began centralising support services to three national hubs and implementing a single online ‘portal’ for practices to order supplies and ‘track’ the movement of patient records. 

However, since the contract began there has been an never-ending series of problems - ranging from things as mundane as surgeries running out of prescription pads and syringes to far more serious problems with the secure transfer of patient notes around the country, with notes going missing or delivered to the wrong surgery, and women being dropped from the cervical cancer screening programme. The problems encompassed GPs, dentists, opticians and pharmacists.

A campaign by the GPC (General Practice Council) has been ongoing since early 2016; in May 2016 chair of the GPC Dr Chaand Nagpaul wrote to NHS England demanding practices be compensated for extra workload due to the ‘systematic failure’ of PCSE, and indemnified against any claims as a result of support service issues.

In September 2016, NHS England had to intervene, serving default notices on Capita and increasing the numbers of staff.

In November 2016 the GPC reported that the support services remain a 'chaotic mess' despite nearly a year since the services were outsourced to Capita.

Finally, in May 2018 the National Audit Office (NAO)  produced a report on the contract noting that patients had been “put at serious risk of harm” due to Capita's failures. The report  noted how both parties grossly underestimated the size and complexity of the task and the risks involved. The NAO report was particularly critical of NHS England and its inability to control Capita’s “aggressive” programme of office closures and redundancies, even when it became clear “it was having a harmful impact on service delivery”. In response NHS England highlighted the £60 million the contract had saved; the NAO report noted that the extent of harm to patients will not be known for some time to come. 

In an excellent analysis of the contract by Richard Vize in The Guardian, he notes that the contract was "a textbook example of how to set up an outsourcing contract to fail. Pretty much everything that could have gone wrong went wrong." 

Under the contract Capita was expected to make massive losses in the first two years in return for later riches. Vize notes that "With a big upfront loss, Capita had a massive incentive to cut costs quickly, so by the end of 2016 it had shut virtually all the local offices it had inherited and halved the staff. Vital local knowledge was lost."

Furthermore, as things went wrong, Vize notes how everyone argued rather than focusing on fixing the problem. Capita is reported to have lost £125m in the first two years – double the target and Capita and NHS England are still arguing over the contract. The NAO notes: "two and a half years into the contract basic principles are still not agreed, which limits NHS England’s ability to hold Capita to account. NHS England and Capita have still not agreed how to calculate 11 performance measures, and how these data should be used to calculate payments owed to Capita for delivering the services." 

One of the ways patients could potentially have been put at risk was the problems with the “performers list” of GPs, dentists and opticians practising in the NHS, including whether they are suitably qualified and have passed other relevant checks. According to the NAO report, problems with the list also led to around 1,000 GPs, dentists and opticians being unable to work, 200 of whom have sought money for lost earnings.

Another part of the contract was pensions administration for GPs. Delays have been reported to the payment of pensions as well as confusion surrounding many of the administration processes for the pensions. Despite Capita being in charge since 2015, in April 2018 there were still many ongoing issues.

Capita have had long standing issues with payroll and pensions nationally, in 2016 they were a year late submitting Barnet Council’s pension scheme to the Pensions Regulator, resulting in a fine. 

Problems are still ongoing with the contract, the NAO notes that "users continue to experience poor delivery with seven severe service failures in February 2018." 

Dr Richard Vautrey, chair of the BMA’s GP committee, said his members want elements of the service to be taken back in-house. “With this as an option, we are now asking NHS England how it plans to resolve the shambles that is Capita’s running of Primary Care Support England,” he said. The NAO also recommends  that NHS England should determine whether all current services within the contract are best delivered through that contract or be should taken in-house by NHS England.


GP surgery closures

There were a record number of GP surgery closures and mergers in the year from April 2016 to April 2017, according to an investigation by Pulse. The investigation found that more than a quarter of a million patients in England were forced to move GP surgery last year, a 150% increase on 2014 figures, and a 15% increase on 2015. Then NHS Digital figures for the year to June 2017 show that 202 practices in England closed or merged: 64 in the north of England, 54 in the south of England, 46 in the Midlands and east of England and 38 in London.

Of these closures, many were due to GPs handing back contracts due to retirement, but others were due to private companies pulling out of contracts due to financial pressures.

The Practice Group
In Brighton and Hove, The Practice Group announced in January 2016 that it will terminate its contract for five GP surgeries in the city at the end of June, leaving 11,500 patients looking for a new GP. After NHS England intervened, The Practice Group continued to operate the surgeries until September 2016, to allow more time for the local CCG to put new services in place.

The Practice Group gave several reasons for giving up the contract, including the need to relocate two surgeries due to redevelopment projects, rising demand for services, and a difficulty in recruiting and retaining GPs, however a major reason is a reduction in central funding for the surgeries. Local MP Caroline Lucas  said: “Once again it looks like patients may end up paying the price for the privatisation of our health service. These surgeries are at risk because a profit-making company couldn’t balance the books, not because they’re not needed.”

Greenbrook Healthcare
In October 2016, Greenbrook Healthcare announced its intention to hand back an APMS contract for five GP surgeries in west London nine months before the end of the contract. This puts around 27,000 patients at risk of losing their GP. Greenbrook Healthcare has been in discussions with NHS England since early 2016, however no additional funding has been offered. The company stated that due to rising demand and problems with GP retention the contracts have become “unfit for purpose”.

Danum Medical Services
The private limited company Danum Medical Services Ltd was set up in Doncaster by 23 local practices and had 63 individual shareholding GPs’. The company held APMS contracts for six practices in the Midlands and Yorkshire. In March 2016 DMSL went into administration leaving individual GP surgeries in debt, with one surgery reported to be facing losses of £20,000.

The company reported that it provided a high quality service but as one GP involved said: "The reason they have failed is they have tried to provide high quality care on a budget where it is impossible to do so."

Horizon Health Choices Ltd
Horizon Health Choices Ltd was a private company set up by 54 GP surgeries in Bedford and the surrounding area. In November 2016 the decision was announced to liquidate the company due to problems with recruiting GPs and internal management issues. The liquidation of the company will lead to the closure of one GP surgery and the loss of thousands of pounds by the surgeries that had invested in the company.

Horizon was launched in response to Government encouragement for GPs to work at a large scale. NHS England has made such working at scale a national priority with the GP Forward View and the new Multispeciality Community Provider contract for groups of practices with at least 30,000 patients.

 

Out of hours services

Central Nottinghamshire Clinical Services
In May 2016 Central Nottinghamshire Clinical Services, the private company in charge of out of hours services across the East Midlands, announced it was filing for administration. It stopped its services in Leicester, Leicestershire, Rutland and north Nottinghamshire and they were transferred to another provider. The company also ran care home support services and these were transferred to Nottinghamshire Healthcare Trust.

Primecare in Kent

In September 2017, Primecare, which was awarded one of the first integrated NHS 111 and GP out of hours services contracts, announced that it is to hand back the contract to the NHS mid-way through the three year contract in July 2018.

The contract began in January 2017, but after only seven months, Primecare was placed in special measures after its services in East Kent were rated inadequate by the Care Quality Commission. Failings included not assessing risks to patients’ health and not having enough staff to meet patient needs. The CCG has said that a review of the procurement process will also take place.

There were issues at the start of the contract; the 111 service in East Kent was originally meant to transfer to Primecare in September 2016 together with the out-of-hours service. However, the South East Coast Ambulance Service was asked to continue to provide the 111 service first until October 2016 and then until November 2016 with a phased handover to 10 January 2017. The second request for a delay to November was made with just 12 days’ notice. The delay was while the out of hours services, previously run by IC24, transferred to Primecare. The ambulance trust had no option but to continue to provide the 111 service despite it causing a strain on its service across the region.

Serco in Cornwall
In December 2013 Serco announced that its contract to provide out-of-hours care in Cornwall for Kernow CCG would end 18 months early in May 2015. The contract has been dogged with controversy – Serco had to admit that some of its staff had falsified data to make the company’s performance appear better than it was and whistleblowers had raised concerns about poor staffing levels. In 2013 Serco unsuccessfully tried to sub-contract the work to Devon Doctors, the GP consortium that had failed to win the original bid; Serco had won the bid as it was cheaper.

 

Community Services

Cambridgeshire and Peterborough Older Peoples Services Contract
This was an extremely high profile contract due to its high value – worth £700 to £800 million over five years – for the provision of older peoples services for Cambridgeshire and Peterborough CCG. The contract was also one of the first outcome-based contracts under which an element of payment was dependent on achieving agreed clinical outcomes. Outcome-based targets would have to be achieved for the provider to receive 15% of its income.

The process for procuring a provider began in 2013 and was time-consuming and costly according to many reports. A number of private companies were initially interested in the contract, including Circle, Virgin Care and Capita, however they withdrew during the process reportedly due to the steep financial efficiencies required by the contract. By August 2014, the CCG had spent around £1.1 million on the process and had had the contract start date delayed twice. Eventually in November 2014 UnitingCare Partnership, a consortium of NHS organisations, was awarded the contract. The contract began in April 2015 a year after its original start date, but just eight months later in December 2015 UnitingCare announced that it was handing back the contract as it was not financially viable.

In November 2016 the Public Accounts Committee published a damning report on the contract. The PAC describes the handling of the contract as a "catalogue of failures."  

The termination of the contract after just 8 months meant around £16 million in unfunded costs for UnitingCare Partnership. These costs had to be shared between its two trust partners—Cambridge University Hospitals NHS Foundation Trust and Cambridgeshire and Peterborough NHS Foundation Trust—as well as the CCG. As a result this reduced the amount of money available for patient services in the area.

Meg Hillier MP, Chair of the PAC, said:

"It beggars belief that a contract of such vital importance to patients should be handled with such incompetence."

Hillier also stated:

"The deal went ahead without parties agreeing on what would be provided and at what price—a failure of business acumen that would embarrass a child in a sweet shop, and one with far more serious consequences."


Hospital Services

Circle and Hinchingbrooke Hospital

In January 2015, Circle the private company running Hinchingbrooke hospital pulled out of the contract after just two years of a ten year contract. The company announcement came just before the publication of a damning report on the hospital from the Care Quality Commission (CQC): the CQC raised serious concerns about care quality, management and culture at the hospital. The CQC found a catalogue of serious failings at the hospital that put patients in danger and delayed pain relief. The hospital was put in to special measures, the first time the CQC has had to do this. Circle cited financial reasons for pulling out: under the contract the company was allowed to withdraw if it had to invest more than £5 million of its own money in the hospital and it looked extremely likely that it was going to have to invest much more than £5 million.


Serco and Braintree Hospital

In December 2013 Serco announced that it would be pulling out of its contract for running Braintree hospital in Essex before the end of the contract. In March 2014 the contract was handed by to the Mid Essex Hospital Trust nearly a year early. The company’s other major contract with the NHS for community care in Suffolk has not reaped the profits the company was hoping for and by August 2014, the company announced that it was withdrawing from the NHS clinical services market altogether. In September 2015, when Serco handed over the community care contract in Suffolk to new providers, the company noted that the £140 million the company was paid for the contract was "not adequate" for the work. Serco estimates that it had made an £18 million loss on its three NHS contracts.


Abandoning procurement

The marketisation of the NHS has a high cost even if the contract does not go ahead. The process of tendering a contract can be abandoned at many points; obviously the longer it carries on the more money is effectively wasted by the CCG or trust. The Cambridgeshire and Peterborough contract that was abandoned soon after its start, cost the CCGs millions (see above), but the process of tendering can cost hundreds of thousands even if the contract tender is then stopped - money that could have been spent elsewhere by cash-strapped CCGs. 

In April 2017, CCGs in Staffordshire finally abandoned the procurement of a ten year contract for cancer and end-of-life services worth £687 million. The whole process began in 2013 and has cost the four CCGs over £840,000. The tender process was paused in 2015 following the collapse of the UnitingCare Partnership contract in Cambridge and Peterborough. However, after restarting several months later in November 2016, a single final bidder emerged. This was a consortium of Interserve and two hospital trusts. Speaking on behalf of the CCGs, Andy Donald, chief officer at Stafford and Cannock Chase CCGs, said: “The remaining bidder couldn’t convince us they could deliver with the resources available.”

The contract allowed a single prime provider to commission services and the services would be measured against outcomes agreed by commissioners, including full recovery, longer life expectancy or pain free dignified deaths.

Another high profile contract abandonment was the West Sussex MSK contract. This £235 million contract for provision of musculoskeletal services in West Sussex with Coastal West Sussex CCG was awarded but never begun once it was determined just how much damage the contract would do to other NHS services in the region.

In September 2014 Coastal West Sussex CCG awarded the contract to BUPA and social enterprise CSH Surrey. However, pressure from the public and Western Sussex Hospitals Trust, forced the CCG to employ an auditor to assess the effect the contract would have on other NHS services in the area. The auditors concluded that the cumulative impact of loss of MSK services would result in the trust falling into deficit over the next five years. Western Sussex Hospitals had also warned that the loss of the contract could destabilise its trauma services. BUPA and CH Surrey withdrew from the process in January 2015 prior to signing the final contract.

 

Recent news articles on failed contracts 

Breast cancer screening scandal caused by miscommunication between Hitachi Consulting and senior healthcare professionals (The Telegraph: 4 May 2018)

Up to 450,000 women aged 68-71 were denied mammograms as a result of an IT error that wasn’t highlighted for nealy 10 years. Health Secretary Jeremy Hunt revealed that up to 270 women’s lives may have been cut short due to this error.

Public Health England has defended itself by insisting that Hitachi had told them that the problem was localised and that it wouldn’t impact on the scale that it has. However, the company has hit back at these allegations suggesting that PHE were alerted to the issue but failed to act on it until recently.

...read more

 

Carillion liquidation causes delays to building 2 new major hospitals (The BBC: 2 May 2018)

The chairman of the BMA is concerned about the future of the building of two major hospitals previously contracted out to the now liquidated Carillion construction company. He said, “this is a classic example of what can happen when these PFI deals go wrong. The government has agreed to continue paying the public sector staff so that they can continue working and cause as little disruption as possible to patients.

However, the future of these new hospitals is not as certain. With an NHS that was already suffering due to the winter crisis the delay of these hospitals just puts further strain on services putting patients at risks.

...read more

 

Private patient transport service slammed by patients (Ipswich Star: 16 April 2018)

E-zec Medical Transport Service took over responsibility for non-emergency patient transport service from the NHS on April 1. The company was requested to take an elderly patient who cannot walk to an x-ray and the company enlisted a 3rd party contractor to do it. The family complained the vehicle wasn’t fit for purpose as there were no facilities to keep him in his wheelchair, therefore he had to be transferred to a seat. The attitude of the team was poor and he was taken to the wrong department, resulting in him being late for his appointment.

...read more

 

Private hospitals warned over failing safety and quality standards (The Guardian: 11 April 2018)

Private hospitals have been given two weeks to come up with a plan to “get their house in order” on safety and quality or else face tough sanctions imposed by the government, the Guardian has learned.

On Tuesday, Jeremy Hunt will write to the chief executives of 206 private hospitals across England following a damning report into the sector by the safety regulator last month.

The Care Quality Commission found that two in five private hospitals are failing to meet safety standards intended to protect the public from harm, intensifying concerns among ministers over patient safety.

...read more

 

East Midlands Radiology consortium refuses to pay GE Healthcare  (HSJ: 4 April 2018)

EMRAD covers eight trust in the East Midlands and paid £30m for a cloud-based picture archiving and communication system from GE Healthcare. However, even in 2016 the programme was causing issues at Kettering General Hospital NHS foundation trust, who had a dangerous backlog of CT and MRI images. Since October last year, reported failures continue to the point of images being transferred to DVDs and sent in taxis to the appropriate specialist.

According to the HSJ, EMRAD are now refusing to pay the full service cost, until all issues are resolved with GE. EMRAD director, Tim Taylor, said that he intends on withholding a “reasonable sum” from the supplier until all requirements are met. GE healthcare spokesperson said, “We continue to work closely with EMRAD to resolve any issues.”

...read more

 

Circle threatens legal action over £150m treatment centre procurement (HSJ: 27 March 2018)

Circle Health has pulled out of a bid to continue running services at the Nottingham Treatment Centre, and threatened clinical commissioning groups with legal action over their £150m three year procurement.

The company today issued a statement saying it had notified lead commissioner Rushcliffe CCG that it would be withdrawing from the tender process saying it does not provide a “sustainable basis” to deliver services at the treatment centre.

It said: “We now want to work with commissioners to ensure a fair, safe and sustainable service can continue for years to come at the Nottingham Treatment Centre. We will be exploring every possible option to make this happen, including legal challenge.”

The company did not provide any further detail on what specifically the focus of a possible legal challenge would be....read more

 

G4S and Kent's non-emergency ambulance service (Kent Online: 7 March 2018)

G4S have a string of missing targets behind them regarding their performance with Kent’s non-emergency ambulance services. The company took over from NSL in 2016 with a £90m contract and provide free, non-emergency transport for people who are unable to get to and from hospitals in Medway and Kent.

However, patients have complained about missing appointments due to a lack of drivers to meet the high demand of patients. Getting to appointments on time has a target success rate of 95%, yet in March 2018, G4S were operating on only 71%. Complaints say pick up times are regularly changed in a day, and patients are not always ready to be collected. Another key target being missed is patients being taken home within 60 minutes of being discharged, this only complies to 47% of journeys rather then 95%.

G4S are concerned with the terms of the contract not reflecting the reality of the situation. Managing Director, Russell Hobbs, stated that there were negotiations to be done. He said, "While we recognise there is more work to be done to improve the service we provide, the current KPIs (key performance indicators) were set when we took over the contract and do not reflect the service performed now". The CCG said negotiations will continue and a fuller report will be analysed.

...read more

 

Arriva and staff payment (Manchester Evening News: 9 February 2018)

Ambulance staff working in Greater Manchester are considering striking after it was revealed that they were getting paid £2.40 less than other colleagues doing the same job. The service is provided by Arriva that make more than 1.2 million non-emergent journeys each year.

They hired 112 new staff on lower salaries on different T&Cs to their NWAS colleagues. There is a two tier workforce with new employees being paid more than people who have been there up to 5 years.

...read more

 

Emis fails to meet standards of NHS digital (Digital Health: 22 January 2018)

Emis notified investors that it is due to receive penalties “in the order of upper single digits of millions of pounds” after failing to meet requirements in it’s GP system of Choice contract.

The company underwent an internal review of its customers and product support processes led by CEO, Andy Thorburn. After conveying those results to NHS digital, the findings suggest there were categories where Emis failed to meet the standards set out. However, they have published a statement saying that no security was breached: “Our immediate priority was to assess the extent of any clinical safety considerations. Our specialist clinical safety team, has concluded this assessment and there is no evidence that public safety or patient data has been put at risk as a result of this issue.”

The company provides 57% of all general practices in England under the GP System of Choice contract. GPSoC standards are reported monthly and any failure to comply results in financial penalties, which is expected to be upwards of £7m. NHS Digital said, "Emis Group have made us aware that they have not met some of their service and reporting obligations under the GP System of Choice Contract. We are now carrying out our own detailed analysis of the situation with their full cooperation".

...read more

 

The NHS's £250m bill for treating patients after private surgery gone wrong (The Daily Mail: 22 January 2018)

Every year around 1.6 million people in this country undergo surgery at a private hospital.

While many pay for it themselves, it is estimated that around half of the inpatients are funded by the NHS.

This is done to help clear waiting lists and for these patients in particular, it can seem like they’ve hit the jackpot: going private may seem like the health equivalent of flying first class or booking into a top restaurant.

But while the experience should be the best that money can buy — and of course many patients are happy with their care — if something goes wrong, private hospital treatment can fall woefully and dangerously short.

...read more

 

NHS trusts forced to find new transport services as firms exit market (HSJ: 8 December 2017)

London hospital trusts have been forced to bring patient transport services in house or re-tender them as incumbent firms exit the market.

Barts Health Trust in east London has confirmed it is bringing its patient transport contract in house after provider ERS stopped providing the service. ERS is owned by American firm SRCL and also ran services across the east of England and Yorkshire.

The company had been running the service since July 2014. In its most recent board papers, the trust said its in house provision, which began in October, was cheaper.

...read more

 

CQC flags up 'deep concerns' with independent rehab providers (HSJ: 30 November 2017)

People with drug and alcohol addiction are being put at risk of harm at many independent residential rehabilitation units, a new report has warned.

The Care Quality Commission published the report today revealing nearly three-quarters of private clinics were failing to hit regulatory standards of care.

The briefing was based on inspections of 68 independent services providing residential detoxification services over the last two years.

The CQC required 49 providers (72 per cent) to make improvements because they had breached regulations of the Health and Social Care Act 2012 and failed to meet fundamental standards of care.

It took enforcement action against eight providers. Forty-one providers breached two or more regulations and 25 breached three or more.

...read more

Third Cygnet hospital criticsed by the CQC (HSJ: 31 October 2017)

A Cygnet hospital in Godden Green near Sevenoaks, Kent is an acute admissions ward run by NHS England. The CQC carried out an inspection in July 2017 due to concerns about care and treatment of young people.

After this visit, the CQC imposed restrictions on the provider’s registration, in which they could not admit any young person without prior agreement from the CQC. Within the last 2 weeks there has also been reports criticising mental health services provided by Cygnet in Woking and Sheffield.

...read more

 

Cygnet mental health hospital in Woking placed in special measures. (Get Surrey: 16 October 2017)

A mental health hospital in Woking recorded 24 serious incidents a year including serious self harm a CQC inspection has found. There were several serious failings including, failure to protect young people from harm, poorly managed physical health conditions and insufficient experience and skill level among staff.

The hospital provides psychiatric intensive care for up to 11 young people aged 12-18 who have been detained under the mental health act. It also provides ‘low secure service for 28 adults also detained under the mental health act...read more

 

 

 

 

 

 

 

 

 

 

 

 

 

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