Video Doc

VideoDoc offers patients video consultations with access to diagnosis, treatment and prescriptions from online GPs. Their website states: ‘Our mission is to deliver the highest standard of healthcare, always with the human touch, in the most convenient way.’ It operates across Ireland and the UK.

Video Doc was founded in July 2014 in Ireland, by Damian Kissane and Mary O’Brien. It entered the UK market in early 2017.

The most recent records on Companies House for VideoDoc Ltd are for the year to December 2016, with its next set of accounts due in September 2018.

According to Companies House, the company’s current net assets stand at approximately £318,000.

Crunchbase reports VideoDoc’s total funding amount at £3.8 million as a result of three seed investments of £1 million, £250k and £2.5 million.

With a turnover forecast for more than £52 million in 2022 VideoDoc is close to having a million users.

Investments in the company came from the co-founders and private equity.

Following the latest £2.5 million investment in 2017, the company plans to create 30 new jobs over the next 12 months. Part of the €2.5m investment will also be allocated to the recruitment of GPs in Ireland and the UK to ensure that, as the service grows, the waiting time to see a doctor will remain at its current time of under three minutes.

Registered Business Number: 10089666

VideoDoc offers patients video consultations with access to diagnosis, treatment and prescriptions from online GPs. This was designed to have patient appointments online by meeting doctors instantly, through a screen. videoDoc was created with the intention to help the strains faced by the NHS along with its future provision. The company notes:

‘We’ve designed an advanced medical service that prioritises patients; an online doctor service that is accessible when it suits you best, with no appointment necessary – to help diagnose, treat and get you better, fast.’

In an interview in March 2018, Damian Kissane, co-founder of Video Doc, explained how the company are working with and fully support the NHS seeing themselves as a supplementary service rather than competition or a replacement. He commented: “We share our technology with the NHS and see our services as complementary to the work of the NHS GPs. We share information with patients consent with their own primary caregivers and as a result enable those doctors to continue to provide the continuity of NHS care.”

The company is targeting businesses, healthcare providers, doctors’ surgeries and hospitals through partnerships and by making its technology available through white label services.

In 2017, the company announced a digital partnership with Cardiff City FC which means they will sit alongside the club’s social media pages and official club app.

More recently in June 2018, the company partnered with the charity Anxiety UK - the leading anxiety, stress and anxiety-based depression charity in the UK. The aim is to develop an online therapy platform and mobile app to amplify the digital reach of the charity’s network of registered UK therapists.

The new service, “DOTS” (Digital Online Therapy Service) will boost the charity’s support service offer to those living with anxiety, stress and anxiety-based depression and help decrease waiting times by offering initially an extra 480 hours of online therapy appointments per week, which will grow in time based on need.

DOTS will also improve access for those living with anxiety, stress and anxiety based depression who may be reluctant to seek help in a traditional setting due to conditions such as social anxiety disorder.

The Irish Medical Organisation (IMO) has expressed concern about the use of online GP consultations.

The organisation, which represents doctors in Ireland, has insisted that online GP consultations ‘should not and cannot' replace face-to-face consultations.

It has urged patients to ‘proceed with caution', emphasising that without a physical exam, online consultations can lead to incorrect diagnoses or non-compliance with clinical guidelines.

According to the IMO's GP chairperson, Dr Padraig McGarry, online consultations ‘are not medical consultations'.

"GPs provide a service with the backdrop of having the full background knowledge of the patient's medical history. Online GP consultations cannot offer this holistic approach and will fall well short of a standard which should be offered and acceptable for our patients," he commented.

He said that private healthcare companies that offer such services ‘are purely seeking to make profit' and a face-to-face consultation ‘is the safest and most effective way to deliver healthcare'.

"While online consultations can be suitable in certain scenarios, such as emergency situations where a person may need specialist medical advice and support to talk them through the steps to stabilise a patient before the arrival of emergency services, it does not and cannot replace a face-to-face consultation with a GP," Dr McGarry noted.

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