E-zec Medical Transport Service took over responsibility for non-emergency patient transport service from the NHS on April 1. The company was requested to take an elderly patient who cannot walk to an x-ray and the company enlisted a 3rd party contractor to do it. The family complained the vehicle wasn’t fit for purpose as there were no facilities to keep him in his wheelchair, therefore he had to be transferred to a seat. The attitude of the team was poor and he was taken to the wrong department, resulting in him being late for his appointment.…read more
